Bed Bath Home (Whitehouse | Continental Linen) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), the Electronic Communications and Transactions Act, 25 of 2002 (ECTA), and other applicable South African legislation.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you interact with our website (bedbathhome.co.za) or purchase our products and services.

1. Information We Collect

When you use our online store or interact with our website, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Payment information (processed securely through third-party payment gateways)
• Device and browser information, including IP address
• Order history and preferences

We collect this information when you:

• Make a purchase or create an account
• Subscribe to our newsletters or marketing communications
• Contact us or engage with our customer service team

2. How We Use Your Information

We use your personal information to:

• Process, fulfil and deliver your orders
• Communicate order confirmations, delivery updates and customer support
• Send promotional messages, newsletters and marketing content (with your consent)
• Improve our website, products and services
• Comply with legal and regulatory obligations

3. Lawful Basis for Processing

When you provide personal information to complete a transaction, we process it on the basis of contractual necessity — it is required to fulfil your order and provide the service you have requested.

For marketing communications, we rely on your consent. You may withdraw consent at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at hello@bedbathhome.co.za

4. Disclosure of Information

We may share your personal information with:

• Third-party service providers who assist us in operating our business (see Section 5)
• Law enforcement, regulators or other authorities if required by law, regulation or court order
• Parties involved in legal proceedings if necessary to protect our rights or comply with a legal obligation

We will not sell your personal information to third parties.

5. Third-Party Service Providers

We use trusted third-party providers to support our operations, including payment gateways, courier and logistics companies, marketing platforms and analytics tools. These providers are only permitted to process your information for purposes aligned with this policy and are not authorised to use it for their own purposes.

Some of these providers may process data outside of South Africa. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with POPIA.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. When your information is no longer needed, it will be securely deleted or anonymised.

7. Security

We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Cookies

We use cookies to improve your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Maintain your shopping cart
• Analyse website traffic and improve site performance

You may disable cookies through your browser settings. Please note that doing so may affect certain features of the website.

9. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Material changes will be communicated via our website. Your continued use of the site after changes have been posted constitutes acceptance of the updated policy.

10. Your Rights Under POPIA

Under POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details below.

11. Information Officer

Email: hello@bedbathhome.co.za Phone: 021 461 7000

12. Contact Us

For questions, data access requests or complaints:

Email: hello@bedbathhome.co.za Phone: 021 461 7000